Return & Exchange Policy

At Orvian Industrial Supplies, LLC, we work to ensure orders are sourced and supplied accurately according to the customer's requirements. Because many of the products we supply are industrial, specialized, made-to-order, or sourced specifically for a customer's application, returns are handled according to the terms below.

Standard Returns

Standard, unused products may be eligible for return within 30 days of delivery, subject to approval by Orvian Industrial Supplies.

To be eligible for return, products must:

• Be unused, uninstalled, and in resalable condition

• Be returned in the original packaging when applicable

• Include all components, documentation, accessories, and materials originally supplied

• Receive return authorization from Orvian Industrial Supplies before being shipped back

Products returned without prior authorization may be refused.

Customized, Modified & Made-to-Order Products

Customized, fabricated, modified, configured, cut-to-length, made-to-order, special-order, or otherwise customer-specific products are not returnable unless otherwise negotiated and agreed upon by Orvian Industrial Supplies and the customer.

Any exception or negotiated return terms should be documented in writing prior to purchase or return.

Special-Order & Non-Stock Products

Products specifically sourced or ordered for a customer's requirement may be subject to the original manufacturer's or supplier's return restrictions.

If a return is accepted, the customer may be responsible for applicable manufacturer restocking fees, supplier fees, freight charges, or other costs associated with the return.

Some special-order or non-stock products may be designated final sale and are not eligible for return.

Incorrect, Damaged or Defective Products

If an order arrives damaged, defective, or materially different from what was ordered, customers should contact Orvian Industrial Supplies as soon as reasonably possible.

Orvian will review the issue and, when appropriate, coordinate a replacement, repair, return, credit, or other reasonable resolution.

Shipping damage should be reported promptly and, when possible, documented with photographs of the product, packaging, shipping label, and visible damage.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 25%, depending on the product, manufacturer, supplier, condition, and circumstances of the return.

Any manufacturer or supplier restocking fee greater than Orvian's standard return charge may be passed through to the customer when applicable.

Return Shipping

Unless the return results from an error by Orvian Industrial Supplies or an approved product defect, return freight and shipping costs are the responsibility of the customer.

Original freight, expedited shipping, special handling, and other shipping-related charges are generally non-refundable.

Return Authorization

Customers must obtain authorization from Orvian Industrial Supplies before returning merchandise.

When requesting a return, please provide the applicable:

• Company or customer name

• Orvian invoice or order number

• Manufacturer and part number

• Quantity being returned

• Reason for the return

• Photographs or supporting documentation when applicable

Return instructions will be provided after the request has been reviewed and approved.

Credits & Refunds

Approved credits or refunds will be processed after the returned products have been received and inspected.

Products returned damaged, incomplete, used, installed, altered, or otherwise not in acceptable condition may receive a reduced credit or may be denied credit entirely.

Any applicable restocking, freight, manufacturer, supplier, or handling charges will be deducted from the approved credit or refund.

Order Cancellations

Orders for standard products may be cancelled prior to shipment when reasonably possible.

Orders involving customized, special-order, fabricated, modified, configured, or made-to-order products may not be cancelled once the manufacturer, supplier, or production process has been committed, unless otherwise negotiated.

Any non-recoverable costs incurred before cancellation may be the responsibility of the customer.

Exceptions & Negotiated Terms

Orvian Industrial Supplies understands that industrial purchasing requirements are not always standard. Return, cancellation, restocking, and other commercial terms may be negotiated on a case-by-case basis.

Any specifically negotiated terms documented in a quotation, purchase agreement, sales order, contract, or other written agreement will take precedence over this general policy where applicable.

Orvian Industrial Supplies, LLC
Keep Your Business Moving& Exchange Policy

At Orvian Industrial Supplies, LLC, we work to ensure orders are sourced and supplied accurately according to the customer's requirements. Because many of the products we supply are industrial, specialized, made-to-order, or sourced specifically for a customer's application, returns are handled according to the terms below.

Standard Returns

Standard, unused products may be eligible for return within 30 days of delivery, subject to approval by Orvian Industrial Supplies.

To be eligible for return, products must:

• Be unused, uninstalled, and in resalable condition

• Be returned in the original packaging when applicable

• Include all components, documentation, accessories, and materials originally supplied

• Receive return authorization from Orvian Industrial Supplies before being shipped back

Products returned without prior authorization may be refused.

Customized, Modified & Made-to-Order Products

Customized, fabricated, modified, configured, cut-to-length, made-to-order, special-order, or otherwise customer-specific products are not returnable unless otherwise negotiated and agreed upon by Orvian Industrial Supplies and the customer.

Any exception or negotiated return terms should be documented in writing prior to purchase or return.

Special-Order & Non-Stock Products

Products specifically sourced or ordered for a customer's requirement may be subject to the original manufacturer's or supplier's return restrictions.

If a return is accepted, the customer may be responsible for applicable manufacturer restocking fees, supplier fees, freight charges, or other costs associated with the return.

Some special-order or non-stock products may be designated final sale and are not eligible for return.

Incorrect, Damaged or Defective Products

If an order arrives damaged, defective, or materially different from what was ordered, customers should contact Orvian Industrial Supplies as soon as reasonably possible.

Orvian will review the issue and, when appropriate, coordinate a replacement, repair, return, credit, or other reasonable resolution.

Shipping damage should be reported promptly and, when possible, documented with photographs of the product, packaging, shipping label, and visible damage.

Restocking Fees

Approved returns may be subject to a restocking fee of up to 25%, depending on the product, manufacturer, supplier, condition, and circumstances of the return.

Any manufacturer or supplier restocking fee greater than Orvian's standard return charge may be passed through to the customer when applicable.

Return Shipping

Unless the return results from an error by Orvian Industrial Supplies or an approved product defect, return freight and shipping costs are the responsibility of the customer.

Original freight, expedited shipping, special handling, and other shipping-related charges are generally non-refundable.

Return Authorization

Customers must obtain authorization from Orvian Industrial Supplies before returning merchandise.

When requesting a return, please provide the applicable:

• Company or customer name

• Orvian invoice or order number

• Manufacturer and part number

• Quantity being returned

• Reason for the return

• Photographs or supporting documentation when applicable

Return instructions will be provided after the request has been reviewed and approved.

Credits & Refunds

Approved credits or refunds will be processed after the returned products have been received and inspected.

Products returned damaged, incomplete, used, installed, altered, or otherwise not in acceptable condition may receive a reduced credit or may be denied credit entirely.

Any applicable restocking, freight, manufacturer, supplier, or handling charges will be deducted from the approved credit or refund.

Order Cancellations

Orders for standard products may be cancelled prior to shipment when reasonably possible.

Orders involving customized, special-order, fabricated, modified, configured, or made-to-order products may not be cancelled once the manufacturer, supplier, or production process has been committed, unless otherwise negotiated.

Any non-recoverable costs incurred before cancellation may be the responsibility of the customer.

Exceptions & Negotiated Terms

Orvian Industrial Supplies understands that industrial purchasing requirements are not always standard. Return, cancellation, restocking, and other commercial terms may be negotiated on a case-by-case basis.

Any specifically negotiated terms documented in a quotation, purchase agreement, sales order, contract, or other written agreement will take precedence over this general policy where applicable.

Orvian Industrial Supplies, LLC
Keep Your Business Moving